Frequently Asked Questions
How do I purchase new numbers?
To purchase a new mobile number, follow these simple steps:
- Select the mobile number you wish to purchase.
- Click the “Add to Cart” button.
- Go to the shopping cart by clicking “My Cart”.
- Complete the checkout process.
How long does delivery take?
Our same day dispatch service is available for all orders placed before 4 PM (Monday to Friday). The SIM card and PAC code will be sent via Royal Mail Tracked 1st Class signed and recorded delivery, which typically takes 1-2 working days to arrive.Europe in 3-5 days, worldwide delivery in 6-7 days.
What is PAC CODE?
A PAC (Porting Authorisation Code) Code allows you to change mobile phone network and to keep your existing phone number. It takes no more than 24 hours and you’ll experience no or minimal downtime during the transfer of the phone number. A PAC Code is normally 9 digits long (in the format ABC123789).
Why my SIM card has expired?
All UK networks will disconnect Pay As You Go SIM cards if they are not topped up and used periodically. Therefore, we recommend that everyone tops up their numbers and makes a call every three months to ensure that the number stays active.(Please be aware that calls made through social Apps, such as WhatsApp, Line, and Telegram…are not included.) If a chargeable call is not made every three months, the SIM card will expire and be disconnected. The network will not be able to reconnect the SIM card, resulting in the loss of the number. Please take care of your own number.